Lisa and Sam were wonderful. They made us feel very comfortable and confident in their abilities to deliver. I didn't find the planning process harder even though I was based in Hong Kong and I have Lisa to thank for that. Lisa was always super responsive to my emails, to the point where I wondered if she ever slept! It was as if there was no time difference at all. Lisa listened to what we wanted and nothing was impossible. I'm sure not everything was easy, but she made it seem that way. We really felt like they were our fairy Godmothers!